Here's what I commented back with...
Quote:
Originally Posted by Rick@Amazon
I want to post our side of this and there will be no more response. You have moved on and so have we. If someone didn’t want to bash, discredit or try to harm someone’s business then why post at all. It may be a feeling of getting even or flexing their e-muscles in there mind. We figured as soon as this customer got what he wanted out of us that this would happen.
No one is flexing e-muscle here. I'm just keeping my fellow enthusiast's informed about vendors in our community. And I wouldn't have had much of an issue with your shop if I hadn't found all the overlooked and neglected details when I inspected my engine.
When we heard of the problem with his motor he asked us if we could help. We drove 6 hours round trip on 11/10/07 to pick up his truck and never asked for a penny for it. How many shops do that? At this event we told the customer in front of many people that we have about a 2 month backlog and there was no way we could do anything to his truck for at least 2 months. If this was not expectable he should have taken the truck elsewhere and this would not be an issue. It was his choice. We had 4 other motor jobs ahead of his. We only have 2 lifts out of our 6 lifts that work with lightnings and other trucks where on them and they were ahead of his truck.
And I mentioned that in my OP. You were going to the track anyway, so it's not like you went out of your way to come get my truck. I already told you that I appreciated you towing my truck back to your shop. However, you did not tell me it was going to take 2 months to start on my truck. You told me that you had one Lightning ahead of mine and as soon as his engine was finished being installed, you were going to start on mine. Maybe you did accumulate another 3 engines after mine arrived at your shop, but mine should have been done before you devoted any attention to them. I mean seriously, I depend on my vehicle to get me to and from work. I told you that. Do you seriously think I would have willingly agreed to let you take my truck if I knew you weren't even going to start on it for two months?:nono:
The customer called about every day for updates and I told him as soon as we started it I would tell him. He also contacted admins on sites and others to put pressure on me. He also *****ed on others sites about us. I called the customer right away and talked to him about it and told him we were not rushing cars out so we could get to his truck but it didn’t stop. The bottom line is we pulled the motor just about 2 months after we picked it up like we said we would do. We stripped it down and took it to the machine shop in 2 days. Once we got the motor back in about 2 weeks we started to put it back together. There were several parts missing that had to be ordered including the flex plate. From start to finish it only took 6 weeks to finish the truck. For a motor job that is pretty fast. This was the customer’s only vehicle. I didn’t make one penny on the motor. Most shops make 10-15% or more on motors. I was trying to save the customer some money in doing this. The customer needed the truck buy 3/11/08 and it was finished on 3/10/08.
My first call about the engine was after it had been there for 3 weeks. I did not call you every day until the very end of this project because I was getting tired of the empty promises. The PM's I sent to Travis and Derek were sent a week before I picked up the truck. So I think I waited plenty long before getting anyone else involved.  ldtu: And if you're not rushing cars out of your shop, how do you explain loose blower bolts?:headscratch: That's nice to know my flexplate was lost... I didn't know that. How do you lose a flexplate? You may have not made any money on the motor, but you didn't do any of the work on the motor. You removed it and installed it. And you were paid generously for that. 3/11/08 was like the the 6th deadline date that I gave you. I had to change more than one obligated appointment because of your missed deadlines. I was suppose to go on leave and visit my family for a once a year event and had to cancel because my truck wasn't finshed when you said it was going to be.
Since we got the truck running the day before we told the customer to make several stops to check the truck out because he had no time for use to break the motor in, heat cycle it and double check everything. We also told the customer that the blower pulley was to far forward. This is the way the truck came to us. We checked the pulley alignment with our laser to verify this. The supercharger is on dowels and there is no way it car shift forward to miss align the pulley that bad. All the blower bolts where torque to spec. If the blower bolts where that loose there would be such a bad vacuum leak the motors would not even idle. As far as the plugs goes, anybody that works on supercharged, turbo or nos knows you must gap the plugs down to prevent blowout. With 20lbs of boost and nos this had to be done. When we had the truck on the dyno it blew the spark out at .030. We had to gap them down to around .025. The customer re-routed his fuel lines as soon as he got back home. He posted this in a thread. When they did the blower swap they noticed the little bracket was bent on the rail and he said the injectors where leaking. The first thing we always check is power the pumps up and check for leaks. There is no way a vehicle would ever leave our shop with a leaking fuel system. The customer worked on the truck 3 times before these problems where noticed. If there were any problems with the truck that we did they could have been fixed for free. All he had to do was bring the truck back and it would have been taken care of. We could have done this on one of his several trips to Atlanta.
Okay now I understand about the blower. You obviosuly lacked attention to detail when removing it. I never, I repeat, never had the belt come off the pulley until you got done with it. And, there was only one locating dowel in the passenger side rear of the blower. It was there when I brought it to you and it was there when I picked it up. So, loose blower bolts would indeed allow the blower to shift forward and left. Coincidentally, enough to cause the belt to come off the pulley.:no: I have never heard of anyone gapping their plugs that tight. And why wasn't I informed of this "spark blow-out" issue that was supposedly experienced on the dyno. This is the first I am hearing of it. You're correct about the re-routing of the fuel lines. I did do that..... about 2 weeks ago. I didn't touch the fuel rail hoses until we swapped blowers. That's when I initially noticed the leaks and bent brackets. Come on Rick, you're just making stuff up now....:nono:
We did everything we could to help the customer with cost by towing the truck and giving him the motor at cost even though what happened to the motor had nothing to do with anything initially done at this shop. Again we informed the customer of our back log and gave him a choice. He made the choice. We do jobs in the order they come in and don’t give special treatment to people that feel they can get there way by applying pressure through the internet. This is what this customer did by posting and contacting others to pressure us. It is not my fault that this customer has a 700hp truck as a daily driver and it’s his only means of transportation.
So taking on that Canadian customer while my truck just sat there after it had already been there for months wasn't special treatment? And flying to other states to tune while you had commitments to keep with current customers wasn't special treatment? I'm a little confused.....:headscratch:
I became aware the customer was working with another tuner. I informed the customer that this breaks our tuning policy. The customer broke the end user agree for receiving MTF files by sharing the files with others. Buy breaking the seal on the CD the customer agreed to the agreement. This is a separate agreement then the SCT one. This is posted on SVTP in our forum. Also in his sig he has that he tuned his truck and it ran 10.89. Well it was my tune in the truck when it ran 10.89.
Rick |
As for the last part, please offer forward some proof that I shared any of my mtf files with anyone else. Just because I'm getting advice from other tuners doesn't mean that I shared any files with them. I was sitting in front of my computer with a phone to my ear asking questions. If I'm not satisfied with the support I'm getting from you and paying my money for, I'm going to look elsewhere. Yes, I did run that 10.89 on your tune.... that I had to lean out 6% jto get it out of the 9.X:1 A/F range and adjust shift points on. You know the most common thing I heard from people when I posted that time??? "Why is a truck that made 701RWHP on the dyno only running a 10.8?" Since receiving the mtf files you sent me I now have an answer to that question.