I think everybody should go to this site >
http://www.speedtest.net/
Make a speed test to the Jacksonville server and the Atlanta server. After each test copy and paste the link here. Also if youd like include the price you pay per month along with any positive or negative dealings with their customer service department.
We pay about $50 a month for internet access. As for their customer service I would give them a 4 out of 5 rating.