[DolSVT00]

Originally Posted by SWThomas

Can you explain your Amazon experience?

To make a long story short. This was from a thread(on NLOC that got deleted by mods) where I expressed I was dissatisfied with my current tuner.
Originally Posted by DolSVT00
Quote:

Originally Posted by linn@amazon

What exactly are the issues with your tunes Randy? I know that Rick has spent time working with you...I will let Rick know that you are unsatified with his work so he can look at the datalogs you have provided and see what is going on..

DolSVT00
I have sent the datalogs,I have sent numerous e-mails explaining my problem(s) I have sent video(s) showing my problems, I have baught other equiptment to try to nail down my problems, I have adjusted the tunes in the tuner using the available options for the parameters that were out of wack (Band-Aid) but there are too many things I cannot fix with the options in the tuner.

I have tunes from other tuners prior to taking my buisness to amazon. After switching back and forth between tunes I notice that some of my main problem(s) are resolved by flashing them in, but additional problems are created due to the additional modifications that were not in the tune design. These tunes usually took 2-3 months to get a fix or reply. That is the reason I took my buisness to Amazon ,the response time was leaps and bounds greater, But the problem(s) were never solved.




Quote:

Originally Posted by linn@amazon

facts please.. if we have even 8 people unsatisfied ..that is not acceptable to us.. I would like to have the facts of the circumstances surrounding the 8 people you speak of..there are 2 sides to every story....if you are unwilling to provide these names please refrain from making an ambiguous statement as you have....

DolSVT00
Agreed, there are two sides to every story I am a firm beliver of that. Perhaps the reason they do not bring their complaints to this forum may be because. (a) this is not the place to complain about their problems (b) They fear reprocussions from moderators due to complaining about a SV of a forum that they enjoy to read and take part in.

I have even recieved PM's from other participants on this forum explaining the problem similarities to mine and I understand their hesitation to post.
But in my case this thread was not started as (a) above and as for (b) If that did happen I would fall on the floor laughing and be gald I was not part of that kind of immaturity.

Quote:

Originally Posted by linn@amazon

no business is going to have 100% customer satisfaction no matter how hard they try..all you can hope for is that on any given day you will have more happy customers than unhappy..we get calls all day long from other tuners customers who are not happy with them..as Im sure the other tuners get the same type of calls too..thats just how it is with this business but we want to work with our customers and if you are not happy you need to let us know so we can make it right..

DolSVT00
Agreed, and I have tried

Quote:

Originally Posted by linn@amazon

Im going to ask you how you would respond to someone making the same comment about your profession as you have about ours..and why you would fear repercusions..or from who? I am interested in the truth..not biased one sided rumors..

DolSVT00
Just as you have.



Also see this thread http://carolinahorsepower.com/phpBB2...opic.php?t=750

All of this is past tense and now I currently am a happy customer of Power Surge Performance Sal's tunes were well above the quality of Rick's tunes.

In the begining when I first modded my truck I run my best time with Sal's tune. I went to Amazon because, Sal to make it plain an simple is very slow at updating tunes. But I have learned my lesson, better to be patient and wait for a good thing than to rush to get something less.