HHP

[Illusions]

Originally Posted by Matts94Z28

I'm taking my new duramax to them Friday for my turbo back install. Can't beat the prices.

how long of a turn around. 2 weeks turns out to 6 months hope you have better results that a few others. then hope its right.

[Matts94Z28]

Probably a few hours. I'm sure it will be fine, they have always been quick, accurate, and good on price for me.

[ShawnBoyMoody]

Give it a rest Senior. Didnt you say no hurry when you dropped it off? When they did get going on it, didn't you tell Jeff to hold off for a little bit so it wouldn't be done in time for a race you didnt want junior going to without you? Werent you charged $50 an hour labor instead of the $85 posted shop rate? Mistakes were made and it took longer than it should have. You were given some money back and Jeff offered to fix the issues free of charge and you guys refused. Bring it back and let us fix the issues or quit smearimg the shop on here and facebook. Good day.

[Illusions]

Originally Posted by ShawnBoyMoody

Give it a rest Senior. Didnt you say no hurry when you dropped it off? When they did the going on it, didn't you tell Jeff to hold off for a little bit so it wouldn't be done in time for a race you didnt want junior going to without you? Werent you charged $50 an hour labor instead of the $85 posted shop rate? Mistakes were made and it took longer than it should have. You were given some money back and Jeff offered to fix the issues free of charge and you guys refused. Bring it back and let us fix the issues or quit smearimg the shop on here and facebook. Good day.

first off you need to get your head out of your ass. no money has ever been refunded and I've been told I'm imagining the fucked up job they did. I was quoted One price then after 6 months of BS and lies I said finish it. enough of the BS. the price jumped $3k more than quoted for no reason. The truck was there because I was quoted 2.5 weeks for an install of the turbo.all i added was delete abs. I guess deleting abs adds $3k and 6 months.But even though all the perimeters of the install were known including the 120 psi injectors and driver the price was quoted

since the truck has been back there have been many issues that are safety issues that I guess are not important. brakes aren't needed wtf? discovered that should have been addressed while it was at the shop. Here is a short list. Items fixed are by US not HHP and never offered to be fixed or refunding me any money.

1. fuel leaks around fuel logs (fixed)
2. o2 sensors not connected and in need of jumper harness ( I made harness)
3. brakes fittings leaking and no brakes (still fighting this battle)
4. catch can not installed (fixed)
5. fuel line run loosely in driveshaft tunnel. hmm i do see much an issue here... (fixed)
6. drain for ice box in back of truck open draining into the passenger compartment instead of outside of vehicle. (fixed)
7. screwed relays to to the excellent condition interior panel for the fuel pumps (too late to change)
8. missing cut off switch for fans or pumps. need this to download tune so battery does not die. (fixed)
9. hot side was to be ceramic hot coated and wrapped. all I got was it plumbed. (exhaust wrapped)
10. hoses from icebox to bulge pump and intercooler were just thrown in the passenger compartment laying loosely on the floorboard without any care for how it looked (fixed)
11. charged us $250 for a -8an hose for fuel return. we supplied a -12AN hose that would have worked but needed the one end to be reworked to fit our configuration. ( I'm at awe over this)
12. they bought the wrong MAP sensor when we told them what the 3bar map sensor part number was that we wanted to use. They supplied a map sensor for a 6.6 turbo diesel (wrong) ( I purchased correct Map sensor and pigtail. Wired this into the harness)
13, all during the install the turbo was taken apart and in halves. this has us concerned since they just put it back together without looking up possible assembly specs. I sure hope it doesn't come apart and someone gets hurt. bystander or driver of vehicle.

there may be more. this is just a small list that I can remember off hand.

I was also quoted $500 for the hydroboost -6an lines in black hose. I am building the high pressure SS braided hoses for around $130. Its so cheap that I will also make braided hoses for the PS cooler lines. total for me is $175.

and for the keys, I was never told they were on the bumper. I said place them in the truck but I guess shit was in the ears and they heard what they wanted. my loss. not going to bankrupt me

now for the conversation regarding the time for the build. I was told it would be finished for the s10nationals which was May 19th. the truck was dropped off in March wasn't even started by May. Besides Ashleys car was taking all the shop time up so there was no time for the Blazer build as I was told. I told Jeff to get Ashley's car finished since its been there for a longer time than mine. then get mine out of there so we can hit the track. he was aware we were planning to hit a few events.

Once the Blazer build started the parts weren't ordered yet. go figure. so we get the parts ordered and 4+ weeks later they finally arrive. But there was plenty of other items that could have been worked on during the parts arrival time. but it sat collecting dust. I visited the shop weekly and I was told it would be done Tuesday then Tuesday would arrive and it would be Friday. this went on for months all while workers felt it was in their best interest to eat crackers and surf the net.

Work on the blazer did not get expedited until I mentioned it was leaving that Friday since I was told it would be finished at that time. then all of a sudden they needed to order more parts so the build got postponed for a few more weeks. so project planning 101 is not a strong point.

As for $50/hr labor. more like $75 vs $85 that was due to me being at the track and advertizing for them. its called barter deal.. ever heard of it? guess not.

As you can tell I'm tired of chasing BS that I had already paid for to be complete but is not. Its a good thing we have reviewed what was done to the Blazer and where there were corners cut to just get it out the door no matter what. This was at the lack of concern for anyone's safety.

[Pesce Nero]

Originally Posted by Illusions

first off you need to get your head out of your ass. no money has ever been refunded and I've been told I'm imagining the fucked up job they did. I was quoted One price then after 6 months of BS and lies I said finish it. enough of the BS. the price jumped $3k more than quoted for no reason. The truck was there because I was quoted 2.5 weeks for an install of the turbo.all i added was delete abs. I guess deleting abs adds $3k and 6 months.But even though all the perimeters of the install were known including the 120 psi injectors and driver the price was quoted

since the truck has been back there have been many issues that are safety issues that I guess are not important. brakes aren't needed wtf? discovered that should have been addressed while it was at the shop. Here is a short list. Items fixed are by US not HHP and never offered to be fixed or refunding me any money.

1. fuel leaks around fuel logs (fixed)
2. o2 sensors not connected and in need of jumper harness ( I made harness)
3. brakes fittings leaking and no brakes (still fighting this battle)
4. catch can not installed (fixed)
5. fuel line run loosely in driveshaft tunnel. hmm i do see much an issue here... (fixed)
6. drain for ice box in back of truck open draining into the passenger compartment instead of outside of vehicle. (fixed)
7. screwed relays to to the excellent condition interior panel for the fuel pumps (too late to change)
8. missing cut off switch for fans or pumps. need this to download tune so battery does not die. (fixed)
9. hot side was to be ceramic hot coated and wrapped. all I got was it plumbed. (exhaust wrapped)
10. hoses from icebox to bulge pump and intercooler were just thrown in the passenger compartment laying loosely on the floorboard without any care for how it looked (fixed)
11. charged us $250 for a -8an hose for fuel return. we supplied a -12AN hose that would have worked but needed the one end to be reworked to fit our configuration. ( I'm at awe over this)
12. they bought the wrong MAP sensor when we told them what the 3bar map sensor part number was that we wanted to use. They supplied a map sensor for a 6.6 turbo diesel (wrong) ( I purchased correct Map sensor and pigtail. Wired this into the harness)
13, all during the install the turbo was taken apart and in halves. this has us concerned since they just put it back together without looking up possible assembly specs. I sure hope it doesn't come apart and someone gets hurt. bystander or driver of vehicle.

there may be more. this is just a small list that I can remember off hand.

I was also quoted $500 for the hydroboost -6an lines in black hose. I am building the high pressure SS braided hoses for around $130. Its so cheap that I will also make braided hoses for the PS cooler lines. total for me is $175.

and for the keys, I was never told they were on the bumper. I said place them in the truck but I guess shit was in the ears and they heard what they wanted. my loss. not going to bankrupt me

now for the conversation regarding the time for the build. I was told it would be finished for the s10nationals which was May 19th. the truck was dropped off in March wasn't even started by May. Besides Ashleys car was taking all the shop time up so there was no time for the Blazer build as I was told. I told Jeff to get Ashley's car finished since its been there for a longer time than mine. then get mine out of there so we can hit the track. he was aware we were planning to hit a few events.

Once the Blazer build started the parts weren't ordered yet. go figure. so we get the parts ordered and 4+ weeks later they finally arrive. But there was plenty of other items that could have been worked on during the parts arrival time. but it sat collecting dust. I visited the shop weekly and I was told it would be done Tuesday then Tuesday would arrive and it would be Friday. this went on for months all while workers felt it was in their best interest to eat crackers and surf the net.

Work on the blazer did not get expedited until I mentioned it was leaving that Friday since I was told it would be finished at that time. then all of a sudden they needed to order more parts so the build got postponed for a few more weeks. so project planning 101 is not a strong point.

As for $50/hr labor. more like $75 vs $85 that was due to me being at the track and advertizing for them. its called barter deal.. ever heard of it? guess not.

As you can tell I'm tired of chasing BS that I had already paid for to be complete but is not. Its a good thing we have reviewed what was done to the Blazer and where there were corners cut to just get it out the door no matter what. This was at the lack of concern for anyone's safety.

you missed the little wire that goes to the linelock. that must have been a big deal because I read about it 18 times

[Illusions]

Originally Posted by Pesce Nero

you missed the little wire that goes to the linelock. that must have been a big deal because I read about it 18 times

Oh there is much more that is not listed either. but I gave cliff notes. thanks for playing along.

[Jeff@HHP]

Originally Posted by Illusions

first off you need to get your head out of your ass. no money has ever been refunded and I've been told I'm imagining the fucked up job they did. I was quoted One price then after 6 months of BS and lies I said finish it. enough of the BS. the price jumped $3k more than quoted for no reason. The truck was there because I was quoted 2.5 weeks for an install of the turbo.all i added was delete abs. I guess deleting abs adds $3k and 6 months.But even though all the perimeters of the install were known including the 120 psi injectors and driver the price was quoted

since the truck has been back there have been many issues that are safety issues that I guess are not important. brakes aren't needed wtf? discovered that should have been addressed while it was at the shop. Here is a short list. Items fixed are by US not HHP and never offered to be fixed or refunding me any money.

1. fuel leaks around fuel logs (fixed)
2. o2 sensors not connected and in need of jumper harness ( I made harness)
3. brakes fittings leaking and no brakes (still fighting this battle)
4. catch can not installed (fixed)
5. fuel line run loosely in driveshaft tunnel. hmm i do see much an issue here... (fixed)
6. drain for ice box in back of truck open draining into the passenger compartment instead of outside of vehicle. (fixed)
7. screwed relays to to the excellent condition interior panel for the fuel pumps (too late to change)
8. missing cut off switch for fans or pumps. need this to download tune so battery does not die. (fixed)
9. hot side was to be ceramic hot coated and wrapped. all I got was it plumbed. (exhaust wrapped)
10. hoses from icebox to bulge pump and intercooler were just thrown in the passenger compartment laying loosely on the floorboard without any care for how it looked (fixed)
11. charged us $250 for a -8an hose for fuel return. we supplied a -12AN hose that would have worked but needed the one end to be reworked to fit our configuration. ( I'm at awe over this)
12. they bought the wrong MAP sensor when we told them what the 3bar map sensor part number was that we wanted to use. They supplied a map sensor for a 6.6 turbo diesel (wrong) ( I purchased correct Map sensor and pigtail. Wired this into the harness)
13, all during the install the turbo was taken apart and in halves. this has us concerned since they just put it back together without looking up possible assembly specs. I sure hope it doesn't come apart and someone gets hurt. bystander or driver of vehicle.

there may be more. this is just a small list that I can remember off hand.

I was also quoted $500 for the hydroboost -6an lines in black hose. I am building the high pressure SS braided hoses for around $130. Its so cheap that I will also make braided hoses for the PS cooler lines. total for me is $175.

and for the keys, I was never told they were on the bumper. I said place them in the truck but I guess shit was in the ears and they heard what they wanted. my loss. not going to bankrupt me

now for the conversation regarding the time for the build. I was told it would be finished for the s10nationals which was May 19th. the truck was dropped off in March wasn't even started by May. Besides Ashleys car was taking all the shop time up so there was no time for the Blazer build as I was told. I told Jeff to get Ashley's car finished since its been there for a longer time than mine. then get mine out of there so we can hit the track. he was aware we were planning to hit a few events.

Once the Blazer build started the parts weren't ordered yet. go figure. so we get the parts ordered and 4+ weeks later they finally arrive. But there was plenty of other items that could have been worked on during the parts arrival time. but it sat collecting dust. I visited the shop weekly and I was told it would be done Tuesday then Tuesday would arrive and it would be Friday. this went on for months all while workers felt it was in their best interest to eat crackers and surf the net.

Work on the blazer did not get expedited until I mentioned it was leaving that Friday since I was told it would be finished at that time. then all of a sudden they needed to order more parts so the build got postponed for a few more weeks. so project planning 101 is not a strong point.

As for $50/hr labor. more like $75 vs $85 that was due to me being at the track and advertizing for them. its called barter deal.. ever heard of it? guess not.

As you can tell I'm tired of chasing BS that I had already paid for to be complete but is not. Its a good thing we have reviewed what was done to the Blazer and where there were corners cut to just get it out the door no matter what. This was at the lack of concern for anyone's safety.

You were quoted for each part of your build. You brought more parts in and you were quoted on the spot for the additional items that you wanted done. I spoke with Jr. and offered to make any repairs. He stated that y'all would fix them. As for a refund I have spoken with Jr. and he told me that when it was all fixed we would sit down and discuss the repairs that had to be done and come to an dollar amount we could all live with. There have been other things that have been said that are just not true and I will not discuss this on a public forum. Both you and Jr. have my phone number are welcome to come to shop and discuss this.

Jeff

[LXtasy]

First off, i have not smeared hhp on facebook. Just dumbasses that worked on it. If you call it that. Jeff has not given money back. I am not going to take off work to bring it up there. Should have never been an issue to begin with. Brake lines leaking, fuel lines leaking, return line laying near driveshaft, 02 sensors not hooked up, relays drilled to body panels inside, icebox draining into cab, vehicle keys and remote lost because left on bumper. List can go on. How about a 2 week project that took how long? Parts taking forever to get in. Shall i continue?

[ShawnBoyMoody]

Your father was told they were on the bumper he said ok and drove off. How is that HHP's fault? Not the best idea IMO but nevertheless he was told they were back there and he drove off.

[ShawnBoyMoody]

According to Zac he showed your father where he was gonna mount relays he said nothing at the time.....

[LXtasy]

Oh, how about a linelock that we had hooked up previously and i still had to hook it up after we got it back?

[ShawnBoyMoody]

As far as how long it took see first post....

[MonteC]

Come on guys this stuff really doesnt need to be on the board.

[jmd]

Originally Posted by MonteC

Come on guys this stuff really doesnt need to be on the board.

i beg to differ. this kind of things people should know. i know that no shop has 100% positive feedback and things happen.everytime i think of getting stuff done at this shop i see a thread with problem work done.this is not the 1st issue i have heard on this board about this shop.

[MonteC]

Originally Posted by jmd

i beg to differ. this kind of things people should know. i know that no shop has 100% positive feedback and things happen.everytime i think of getting stuff done at this shop i see a thread with problem work done.this is not the 1st issue i have heard on this board about this shop.

Ive seen many cars go in and out of Jeffs shop. Lots of return customers with new projects to get done. Many happy customers. Ive logged many hours over at HHP and consider Jeff to be a good friend of mine. On the flip side Ive seen and heard about the unhappy customers.

Unfortunately when you do good work and have a shop full, its going to happen. Ill admit it, it happens at my shop. Ive had cars ive kept WAY long than I should have, and Ive had unhappy customers, because I wasnt able to finish something quick enough.

Then you try and hire people on to get the new work done and sometimes you get people who you think can do good work and it turns out they cant. Ive been there, it sucks when you want to help and get shit done but you cant do it all yourself. I think Jeff has a great full time crew in there now, Jamie, Zac, Shawn, and Mike.

Hal, from what I saw of the blazer it looked like a big project. You guys are trying to do some awesome stuff with that big blazer. I think 2 weeks is a ridiculously short amount of time for a project of that caliber. Maybe if Jeff had a guy who only focused on that project for 10 hours a day he could pull it off but day to day things do get in the way, and are a necessary evil. I will agree that six months is on the long side.

I wish things had worked out better on both ends, but I dont think this HHP bashing is needed. The performance car world has grown leaps and bounds in the last 20 years, hell the last 10 years. Things are becoming more complicated and people are pushing ideas and engineering further and further. Im not going to speak first hand about your project because I dont know the story. But alot of problems on big projects come from miscommunication, parts issues, different schools of thought, money, or having so many ideas of what they want. This is not just on the owners side, the shop can create problems as well, inconsistent help, over taxed with work, or day to day operations putting important long term goals on hold. Its easy to grab that dollar thats infront of your face instead of the one thats a mile away. Im guilty of it as well, bottom line is we are only trying to keep our doors open.

Unless there was blatant ripoff, stolen property, or fraud then my opinion is that these types of grievances should not be thrown around on a message board.

[ShawnBoyMoody]

Originally Posted by MonteC

Ive seen many cars go in and out of Jeffs shop. Lots of return customers with new projects to get done. Many happy customers. Ive logged many hours over at HHP and consider Jeff to be a good friend of mine. On the flip side Ive seen and heard about the unhappy customers.

Unfortunately when you do good work and have a shop full, its going to happen. Ill admit it, it happens at my shop. Ive had cars ive kept WAY long than I should have, and Ive had unhappy customers, because I wasnt able to finish something quick enough.

Then you try and hire people on to get the new work done and sometimes you get people who you think can do good work and it turns out they cant. Ive been there, it sucks when you want to help and get shit done but you cant do it all yourself. I think Jeff has a great full time crew in there now, Jamie, Zac, Shawn, and Mike.

Hal, from what I saw of the blazer it looked like a big project. You guys are trying to do some awesome stuff with that big blazer. I think 2 weeks is a ridiculously short amount of time for a project of that caliber. Maybe if Jeff had a guy who only focused on that project for 10 hours a day he could pull it off but day to day things do get in the way, and are a necessary evil. I will agree that six months is on the long side.

I wish things had worked out better on both ends, but I dont think this HHP bashing is needed. The performance car world has grown leaps and bounds in the last 20 years, hell the last 10 years. Things are becoming more complicated and people are pushing ideas and engineering further and further. Im not going to speak first hand about your project because I dont know the story. But alot of problems on big projects come from miscommunication, parts issues, different schools of thought, money, or having so many ideas of what they want. This is not just on the owners side, the shop can create problems as well, inconsistent help, over taxed with work, or day to day operations putting important long term goals on hold. Its easy to grab that dollar thats infront of your face instead of the one thats a mile away. Im guilty of it as well, bottom line is we are only trying to keep our doors open.

Unless there was blatant ripoff, stolen property, or fraud then my opinion is that these types of grievances should not be thrown around on a message board.

Great post.

[Jeff@HHP]

Originally Posted by jmd

i beg to differ. this kind of things people should know. i know that no shop has 100% positive feedback and things happen.everytime i think of getting stuff done at this shop i see a thread with problem work done.this is not the 1st issue i have heard on this board about this shop.

You sir have nothing but negitive things to say about my shop. To my knowledge you have only been to my shop once to talk trash about a GTO build we were doing. You tell stories of how we blew up the engine in your GTO. Word gets around and I read the GTO boards as well. What happen to your car was not done at my shop or by me. If are going to tell a story at least tell the truth!

Jeff

[jmd]

Originally Posted by Jeff@HHP

You sir have nothing but negitive things to say about my shop. To my knowledge you have only been to my shop once to talk trash about a GTO build we were doing. You tell stories of how we blew up the engine in your GTO. Word gets around and I read the GTO boards as well. What happen to your car was not done at my shop or by me. If are going to tell a story at least tell the truth!

Jeff

i never have had any work done by your shop. you never had my car on a dyno. i don't know what you are talking about. the one time i was there i saw adams old gto there. i said watch out for the common problem of pinching the fuel line from the tank . that happened to me by another shop. my old car was dynoed at showzone and your tuner was there. that is what was said. get your story straight!

[LXtasy]

By the time that race was there it was already 3 months past the drop off day.

[Pesce Nero]

when I put the black car together, I had a few spots where the brake lines leaked. I had some fuel line leaks. I had a fuel system that just didn't work till one day Marcus stuck his skinny arm into the fuel cell and pulled out the foam that must have kept blocking the lines. it didn't steer right and it had a water leak for 1400 miles on Drag Week that we didn't bother to fix.

just saying